Are you an experienced 1st/2nd Line IT Support Analyst with a passion for solving problems, supporting people, and working in varied tech environments? Would you thrive in a tight-knit, collaborative team with a refreshingly human approach to service delivery? You ll be joining a small MSP providing IT support to over 40 clients across the UK, with user bases ranging from 5 to 400 users. You ll be at the heart of their service desk, providing day-to-day support across desktop, server, and cloud environments, picking up a mix of self selected and allocated tickets. Most work is remote, but occasional travel is required to the office in Stratford upon Avon once per week and to client site for projects on an adhoc basis. Having your own car and driving is ideal.Salary of £30,000-£35,000 + a discretionary company bonus schemeIdeally you''ll have experience supporting the following: Windows Desktop OS (Registry, Services, Group Policy, MDM) Office 365, SharePoint, Entra ID, Intune, Exchange Windows Server, Active Directory, Hyper-V, VMware Event Viewer, PowerShell Networking fundamentals routing, switching, firewalls, Wi-Fi Mac, Android, iOS, and printer troubleshooting What we re looking for Ideally 3+ years'' experience in 1st/2nd line IT support Comfortable working across varied environments and adapting quickly Confident communicator with strong diagnostic and problem-solving skills A real appetite to learn, progress and contribute ideas If this looks like your next role