Join a rewarding role as an IT Support Engineer in the FMCG industry, where you will play a key role in maintaining and supporting IT systems. Based in Redditch, this permanent position offers a great opportunity to work in a fast-paced environment.Client DetailsThis role is with a well-established organisation in the FMCG sector. The company operates as a medium-sized business and is recognised for its focus on efficient operations and delivering quality products to its customers.DescriptionProvide second-line IT support to resolve technical issues promptly.Maintain and monitor IT systems to ensure optimal performance and reliability.Assist in the setup, configuration, and deployment of hardware and software.Manage user accounts and permissions to ensure system security.Collaborate with the Technology department to implement system upgrades and improvements.Document IT procedures and provide training to end-users as required.Monitor system performance and troubleshoot issues proactively.Ensure compliance with company IT policies and best practices.ProfileA successful IT Support Engineer should have:Strong technical knowledge of IT systems, hardware, and software.Proficiency in Microsoft Server/Azure Platform, including Active Directory.Competence in Microsoft 365 Suite, covering Defender and conditional access.Experience in providing IT support in a professional environment.Familiarity with network configurations and troubleshooting.An analytical approach to problem-solving