Collections AdvisorLocation: Hybrid (3 days in Stratford-upon-Avon)Salary: 26,000Hours: 37.5 hrs per week, shifts between 8am-5pm Mon-FriWe''re seeking a confident and customer-focused Collections Advisor to support customers with resolving outstanding utility accounts. You''ll handle inbound and outbound calls, agree payment plans, negotiate solutions, and ensure all account information is recorded accurately.What We''re Looking For:Strong communication skills and a professional, empathetic approachConfident telephone manner, including in challenging situationsCustomer service or collections experience preferred (not essential)Good IT and keyboard skills, attention to detail, and ability to work to targetsIf you''re positive, resilient, and motivated to help customers find the right solutions, we''d love to hear from you.Brook Street NMR is acting as an Employment Agency in relation to this vacancy.