Title: Client Account Manager Location: Witham, Essex Salary: 29,000 - 32,000 per annum Days/Hours of work: Monday - Friday, 9am-5pmBenefitsOnsite parking23 days holiday + bank holidaysAnnual reviewsGreat progression opportunities and trainingCompany socialsThe companyOur client is a well-established and growing organisation with a strong commitment to delivering exceptional customer service. As a Client Services Process Manager, you will play a key role in supporting operational excellence and driving continuous improvement across the client services function. Working closely with internal teams, you will help ensure seamless service delivery, maintain strong client relationships, and identify opportunities to enhance performance and efficiency. You will also contribute to process optimisation, compliance, and the adoption of best practices, supporting the ongoing development and success of both the team and the wider business.DutiesAct as the main contact for client accounts, building strong relationshipsLead client meetings and oversee account performanceResolve service issues and maintain high service standardsIdentify opportunities to improve client experience and grow accountsSupport the Client Services Manager in achieving team goalsWork with internal teams, advisors, and surveyors to ensure timely deliveryCoordinate site visits and manage logistics and access requirementsOversee quotations and ensure accurate processing of client instructionsManage bespoke client nee