Customer Service Agent 37.5 Hours per week 12.21 per hour Contract until May 2027 Job Description - We are seeking a highly skilled and dedicated Customer Service Agent to join our dynamic team. As a Customer Service Agent, you will play a crucial role in ensuring exceptional customer experiences and satisfaction. You will be responsible for handling customer inquiries, resolving issues, and providing accurate and timely information. The ideal candidate will possess excellent communication skills, a strong customer service orientation, and the ability to handle challenging situations with professionalism and empathy. As a Customer Service Agent,we will provide you with the tools and experience to be an expert for those closest to us; our associates, and our customers. You will have excellent attention to detail and be able to multitask in order to ensure data is captured whilst building and retaining relationships. We thrive on fast paced and driven environments, this allows us to fully exert ourselves in collaborative, energised and dynamic teams that enable us to learn, innovate and develop ourselves. Key Responsibilities: Customer Service Agent Respond promptly and professionally to customer inquiries via various channels. Provide accurate and comprehensive information to customers regarding products, services, policies, and procedures. Identify and assess customer needs, effectively troubleshoot problems, and provide appropriate solutions or escalate issues to the