We are now looking for a permanent Software Customer Service Manager to join a leading provider of precision manufacturing tools in Bristol. This role provides a vital link between Field Service Software Engineers and the Software Engineering team, driving the swift resolution of complex challenges while fostering continuous improvement through effective training, knowledge sharing, and valuable customer feedback. You are expected to provide exceptional support to clients in EMEAI and to external staff (including Process and Service Engineers) globally. You will provide advanced software expertise and rapid escalation support to Customer Service Engineers in the field, ensuring timely resolution of complex technical issues, maximising customer uptime and feeding systemic improvement back into Product and Engineering teams. Your contribution will reduce customer downtime, enhance customer trust, protect revenue, improve Customer Service Engineer capability and confidence and accelerate feedback loops from the field. Where required, you will visit customer sites and / or Field based teams, to ensure swift resolution of any issues, and build stronger relationships with customers. This is a fantastic opportunity for an experienced Software Service Engineer / Manager to take the next step in their career and deliver results for customers and my client. In addition to a modern working environment, competitive salary and hybrid working, my client offers a flexible range of be