About the roleServing our customers, communities, and planet a little better every day.Customer Service RepresentativeSalary: 25,200 - 26,000 per year (depending on experience) + annual bonusHours: Full-time, 36 hours per weekLocation: Longbenton, Newcastle About the roleWe know insurance is personal - that''s why our colleagues in the General Insurance team know how to help Tesco customers with their home and motor insurance needs. As part of the team, you''ll help customers manage and service their policies. You''ll thrive in a fast-paced, professional team where working together to achieve what matters most goes hand in hand with delivering exceptional service with empathy and care.What you''ll be responsible forDelivering excellent customer service across every interactionManaging high call volumes while maintaining a positive, engaging approachEducating customers about our full range of products and services (training provided)Handling inbound and occasional outbound callsApplying judgement to resolve customer queries efficientlyPromoting our digital channels to help customers self-serve where appropriateRecording all customer interactions accurately and promptlyWhat you''ll needA passion for delivering excellent customer experiencesPrevious contact centre experience is desirable, but transferable experience from retail, hospitality or leisure is equally valuedClear and confident communication skills, both written and verbalStrong technical capability, as you''ll ..... full job details .....