We are Zenith are working with our client who are recruiting for multiple Customer Service Vacancies due to start ASAP.

You’ll support customers when something goes wrong at home—from broken boilers to burst pipes—helping them get fast, reliable assistance when they need it most. We’re looking for self-motivated people who learn quickly, take ownership and are confident working in a busy call-centre environment.

Duties & Responsibilities

• Take inbound and make outbound calls, with no cold calling.
• Log claims accurately and arrange engineer visits.
• Keep customers updated and help ensure repairs progress efficiently.
• Recognise when customers need additional support and respond with care.
• Work with colleagues, clients and engineers to deliver excellent customer service.

The People & Experience we are looking for

• A self-motivated approach and the ability to learn new systems and processes quickly.
• A positive, helpful attitude and a willingness to take ownership.
• Strong communication skills and attention to detail.
• Confidence using computers and managing several tasks at once.
• Reliability, flexibility and the ability to work in a fast-paced environment.
• Availability to work the full rotating shift pattern, including weekends.
• Commitment to attending and completing all mandatory training.

Hours and shift pattern

• Full-time role with a four-day working week.
• Shifts follow a 12-week rotating pattern across all seven days, including Saturdays and Sundays. This is not a Monday-to-Friday role.
• During summer, you’ll work a combination of eight-hour and ten-hour shifts.
• During winter, you’ll work ten-hour shifts only.
• Working hours are averaged over the year, and you’ll be paid for 37.5 hours each week.
• Shift times vary between 6:00am and 10:00pm.
• Rotas are provided in advance.
• A free taxi service is available for 6:00am starts and 10:00pm finishes.
• Pay based on 37.5 hours per week, with working hours averaged over the year.
• Weekly pay every Friday.
• Monthly performance-based bonus scheme.
• Company pension.
• Additional annual leave as your length of service increases.
• Free on-site parking.
• Casual dress.
• Free taxi service for 6:00am starts and 10:00pm finishes.

If you would like to be considered for this vacancy please click apply now