IT Support Engineer Hoddesdon up to 37,500Are you an IT Support Engineer who enjoys solving problems properly rather than simply passing tickets to another team? This permanent opportunity will give you ownership of first- and second-line support across a multisite organisation. You''ll work in a modern Microsoft environment covering Microsoft 365, Windows, identity, endpoint management and security. It''s a strong next step for someone who already has solid support experience and wants broader exposure to Intune, Entra ID, Microsoft Defender and cloud technology. You''ll join a collaborative IT function where good troubleshooting, clear communication and continuous improvement are valued. What You''ll Do:Provide first- and second-line support for desktops, laptops, mobiles, printers and peripherals.Triage and resolve incidents according to priority and business impact.Support Outlook, Teams, OneDrive, SharePoint and other Microsoft 365 services.Administer users and access through Active Directory and Entra ID.Support MFA, Conditional Access, Intune and Microsoft Defender.Complete joiner, mover and leaver processes.Assist with patching, endpoint compliance and vulnerability remediation.Maintain accurate asset, licence, subscription and telecoms records.Work with senior IT colleagues and external suppliers on more complex incidents.Improve documentation, knowledge articles and support processes.What You''ll Bring:Experience in an IT support, helpdesk or desktop-support ..... full job details .....