Member Services and Support Officer A well-established, not-for-profit financial co-operative in North London is seeking a Member Services and Support Officer to join its friendly and supportive team. This organisation provides ethical savings and affordable lending options, helping members build financial resilience and offering a genuine alternative to high-interest borrowing. Operating within a competitive financial services environment, the organisation continues to grow its membership base while offering strong opportunities for career development. Role Details Location: North London (near Archway) Hours: 38 hours per week Contract: Permanent (3-month probation) Salary: 31,449 per annum ( 15.92 per hour) + staff bonus scheme + up to 6% employer pension contribution Reporting to: Deputy Manager (Operations) The Role The successful candidate will support the growth of active membership while ensuring administrative tasks are completed accurately, efficiently and on time. Key Responsibilities Promote membership and encourage uptake of savings and loan products Deliver a welcoming and positive experience for all members Handle enquiries via telephone, email, post, website and mobile app Accurately input and maintain data across multiple IT systems Support the smooth day-to-day running of member services Person Specification Essential experience Administrative or clerical experience Customer service experience Confident using a range of IT systems Key skil