Job Title: Customer Service Team Leader Location: Coventry, CV6 (Fully Onsite) Contract Length: 3 Months Pay Rate: 13.33 per hour Hours: 37.5 hours per week Core Hours: 9:00am - 5:00pm (30-minute unpaid break + paid 15-minute AM and PM breaks)Overview of the RoleWe are seeking an experienced Customer Service Team Leader to support workflow management and supervise staff within a busy records management operation.You will play a key role in managing throughput, ensuring best practices are followed, and utilising available technologies to deliver excellent customer service and operational efficiency. You will also work closely with the wider management team to support operational staff and external stakeholders.Key ResponsibilitiesLeading and supervising the customer service and administration team on a daily basisAllocating team resources to meet SLA requirements and performance targetsMonitoring team performance through KPIs and driving continuous improvementTraining and mentoring team members to develop skills and maintain engagementIdentifying and implementing process improvements to enhance efficiency and accuracyCollaborating with internal teams to resolve operational issuesEnsuring compliance with health and safety procedures and company policiesOverseeing safe and appropriate use of equipmentProviding regular updates and performance reports to managementExperience and Skills RequiredPrevious experience in an administration and/or customer service roleProven supervisory