Customer Service Executive – National Key Accounts
£26k - £30k 
Monday to Thursday 08.00am - 17.00pm
Friday 08.00am - 13.00pm 
 
This company supplies tyres, wheels and tyre & wheel assemblies to manufacturers, distributors and dealers across all forms of wheeled equipment — from Lawn & Garden machinery and ATV/UTVs to High-Speed Trailers, Caravans & Motorhomes, Commercial Vehicle and High-Performance Sports Cars
 
PURPOSE
To be the driving force behind our Key Account relationships as the dedicated point of contact for our top customers, you will build strong connections, maximise sales opportunities and deliver outstanding account management. With a key focus on customer account management, administration and systems, commercial sales support, this role is integral to both service excellence and revenue growth. Your expertise will ensure seamless service, customer satisfaction and long-term success. We offer development opportunities within account management and commercial sales support for high-performing individuals.
 
YOUR KEY RESPONSIBILITIES

• Providing accurate administration and project coordination, ensuring efficiency from order processing through to delivery
• Working directly with Key Account Sales Manager to service and sell to Tyre-Line’s Key Account portfolio, ensuring exemplary service to all customers
• Managing a portfolio of nationally based Key Account customers to deliver an excellent customer experience, drive repeat business and strengthen Tyre-Line’s reputation
• Creating and maintaining customer service metrics
• Proactively re-engaging lapsed customers, building relationships and expanding the sales pipeline
• Managing customer communications regarding delivery delays, handling credit issues and complaints, and overseeing the returns process
• Converting inbound telephone and email enquiries into profitable sales opportunities  
• Effectively managing a structured pipeline of opportunities to ensure consistent customer communication and maximise conversion rates
• Recording all customer interactions, generating quotes and converting into orders within Tyre-Line’s systems
• Identifying opportunities for Sales Manager involvement, arranging customer meetings to strengthen relationships
• Ensuring seamless collaboration with Sales Managers by proactively sharing customer insights and scheduling customer visits when beneficial
• Recommending best‑fit Tyre-Line products and solutions for both current and future customer requirements
• Achieving individually agreed targets and activity levels 
• Contributing to the achievement of team targets, objectives, and customer SLA expectations
• Promoting the full product and service range to maximise customer spend through value‑based selling
• Participating in team meetings and regular customer check-ins
• Using initiative to resolve issues, protecting customer satisfaction and preventing reputational or revenue impact
• Collaborating with internal departments to ensure the highest levels of customer service.

• Attending training sessions to enhance product knowledge, customer service techniques and personal development

• Proven customer focus in providing first class customer service experience
• Excellent telephone communication skills
• Experience processing high volume orders
• Strong Excel proficiency and confident use of Microsoft Office
• Ability to prioritise under pressure and retain attention to detail
• Experience working with stock systems or logistics coordination
• Self‑motivation and confident decision-making skills
• A positive attitude towards change and continuous improvement
• Experience with CRM and ERP systems (advantageous)
• A demonstrated collaborative team approach with strong cross department communication experience
• Ability to identify additional sales opportunities