Guest Services Supervisor - Luxury Residential EstateCotswolds, GloucestershireJWR is working with a prestigious and exclusive luxury estate located in the heart of the Cotswold Water Park, looking to recruit a

Guest Services Supervisor

to join a passionate hospitality team committed to providing seamless, personal, and elevated guest experiences.PackageUp to £32k+ Tronc and bonusesPrivate Health Insurance33 Days Holiday (including bank holidays)Contributory Pension SchemeWork within one of the UK''s most unique and beautiful luxury residential destinationsOpportunities for growth within a forward-thinking, design-led organisationAbout the RoleThis is a hands-on, client-facing position ideal for someone who thrives in a dynamic, luxury hospitality environment. As a Guest Services Supervisor, you will act as a key point of contact for residents and guests, overseeing daily operations and ensuring every detail of their stay is flawlessly executed. You''ll manage guest communications, coordinate logistics, and collaborate with cross-functional teams to deliver exceptional service across the estate.ResponsibilitiesLead front-of-house operations, including guest check-ins/outs and telephone supportRespond to and manage guest enquiries, bookings, and special requestsUse booking systems (such as Trybe and Opera) to manage accommodations and activitiesConduct pre- and post-arrival property inspections to ensure excellence and readinessOversee maintenance issues and coordinate with relevant teams for timely resolutionsOrganise tailored experiences through pre-arrival calls and personalised itinerariesAssist with internal transportation and on-site logistics across the estateSupport event delivery and estate activities, ensuring a premium guest experienceLiaise closely with concierge, housekeeping, and activities teams to support service deliveryRequirementsProven experience in high-end hospitality or events (ideally 4-star or above)A genuine passion for luxury service and guest satisfactionStrong interpersonal and communication skillsHighly organised with the ability to multitask in a fast-paced environmentConfident working independently and as part of a teamTech-savvy; experience with Opera and Microsoft Office is a plusCalm, professional, and always ready to go the extra mileIf you would be interested in discussing in more detail, send your CV today!

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