We are on the lookout for a warm, professional, and people-focused

Guest Services Ambassador

to join our team of 3 Rapport Ambassadors based near

Fenchurch

Street . In this dynamic and hybrid role, you will take ownership across three core areas - reception, hospitality, facilities, and post room - ensuring they run smoothly and with the highest standard of service.

You will be the welcoming face of a leading rail safety organisation, but this is far more than a typical front desk position. From greeting guests and coordinating meeting room setups to managing post and deliveries, you will be hands-on in creating a seamless experience for staff, visitors, and clients alike. Each day is different, and you''ll be encouraged to bring energy, initiative, and pride to every part of your role - helping to set the tone for a truly five-star workplace.

Type of contract:

Full-time, Permanent

Hours:

40 per week (Monday-Friday; shift rota basis between 7:30 AM and 6 PM)

What will you get?Financial freedom:

Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!Secure your future:

Benefit from a contributory pension scheme for a stable financial tomorrow.Health matters:

Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.Thrive personally and professionally:

Unlock endless learning and development opportunities to elevate your career!Celebrate excellence:

Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.Give back to community:

Take one paid day off annually to support a cause you''re passionate about!

Main responsibilities:Provide a warm, personal welcome to all visitors and ensure a smooth, professional arrival experienceEscort guests to their destinations and offer assistance with a friendly, proactive approachDeliver outstanding meeting room, hospitality, and facilities support, including refreshments and room set-upsCommunicate with internal teams to meet visitor and meeting needs efficientlyMaintain a pristine and organised service areas at all timesManage email and telephone communications professionally and promptlyReport maintenance issues and keep the environment in top conditionSupport post room tasks, stationery supplies, and basic facilities duties

The ideal candidate will:Share our Rapport values:

Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger TogetherBe naturally friendly, approachable, and enjoy working with peopleTake pride in their personal presentation and professional conductStay calm and adaptable when managing a variety of tasksShow strong attention to detail and a proactive mindsetBe someone who thrives on teamwork and clear communicationGenuinely care about creating memorable experiences for othersAlways look for ways to improve and go the extra mile

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UKandI, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.TPBN1_UKCT