Helpdesk Coordinator Location: WA11 9UY - Onsite Salary: £27,500 per annum Hours: 37.5 hours per week, Monday to Friday, 8:00am 4:00pm What''s on offer? 25 days'' holiday from day one Option to buy an additional 5 days'' holiday from day one Private medical cover from day one Permanent position Monday to Friday, 8:00am 4:00pm £27,500 per annum 37.5 hours per week Teleios Recruitment is recruiting for a client within the Fire and Security sector who are looking for a Helpdesk Coordinator to join their team. This is a busy Helpdesk position responsible for coordinating reactive service calls, emergency call-outs and planned maintenance across a portfolio of Fire and Security customers. You will act as a key point of contact between customers, engineers, subcontractors and internal teams, making sure jobs are scheduled and followed through effectively. The Role As a Helpdesk Coordinator, your responsibilities will include: Receiving and logging incoming service requests and fault reports Prioritising emergency and routine call-outs in line with SLAs Scheduling engineers and subcontractors for reactive and planned works Coordinating planned preventative maintenance visits Arranging servicing for Fire and Security systems including fire alarms, CCTV, intruder alarms, access control and emergency lighting Monitoring engineer attendance and job completion Keeping customers updated on attendance dates and progress Reviewing service reports and making ..... full job details .....