Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.Job Title: Customer Service Coordinator Location: Warwick/fully on siteContract Type: 6-month contractor position (with potential for extension)Working Hours: Monday to FridayAre you an organised and proactive individual looking to make a real impact in a fast-paced environment? Our client is on the lookout for a Customer Service Coordinator to join their Security Control Centre (SCC) team in Warwick! This is an exciting opportunity to support daily operations while ensuring top-notch communication and coordination across all activities.What You''ll Do:As a Customer Service Coordinator, you''ll be the heartbeat of the SCC, keeping everything running smoothly! Your key responsibilities will include:Call Handling andamp; Communication:Answer and direct incoming calls with professionalism and efficiency.prioritise calls based on urgency to maintain operational flow.Escalate issues as needed and promote alternative contact methods.Keep accurate call logs and follow-up records to ensure nothing slips through the cracks.Administrative Support:Schedule and coordinate meetings, including ro