1st Line Service Desk Analyst - Paying up to £21 Per Hour, Inside IR35, Based in Cardiff, Hybrid Working, 4 Month Contract, To Start ASAPYour new company You will be working with a leading organisation that is based in Cardiff. Your new role We''re looking for a proactive 1st Line IT Service Desk Analyst to deliver fast, friendly, and effective technical support across the organisation. In this contract role, you''ll act as the first point of contact for IT issues, helping users with troubleshooting, system access, hardware and software support, and incident logging. You''ll play a key role in keeping daily operations running smoothly while maintaining high standards of customer service, security awareness, and accurate documentation. What you''ll need to succeed Experience providing 1st line / service desk / helpdesk supportConfident troubleshooting Windows, Microsoft 365, networking basics, and device issuesExperience with Active Directory or other user account administration toolsAwareness of IT security best practice and safe working processesFamiliarity with ITSM ticketing tools and ITIL aligned workflowsKnowledge of Intune, device enrolment or configuration profiles What you need to do now If you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now. If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruit