1st Line Technical Support Analyst - MSPJoin a fast-paced MSP Service Desk as the first point of contact for customer IT issues. You''ll deliver exceptional service, resolve common technical problems, and keep users supported and informed throughout.What You''ll DoTroubleshoot Windows, Microsoft 365, basic networking, and hardware issuesHandle account setups, password resets, and software installsOwn tickets from start to finishUse PSA/RMM tools to log, update, and action tasksEscalate when needed with clear notesContribute to documentation and continuous improvementWhat You''ll BringConfident communicator with great customer-service skillsStrong problem-solving abilityExperience supporting Windows 10/11, Microsoft 365 and ADBasic networking knowledge (DNS, DHCP, VPN)Desire to learn and progress in a busy MSP environmentExtrasClear career progression (1st 2nd 3rd Line Specialist/Projects/Automation/Team Leader)Training and certificationsCompetitive Salary, overtime / TOIL, Pension25 days + Birthday LeaveOccasional site visits in exceptional casesApply now to join a collaborative team and grow your technical career. Braundton Consulting is a recruitment agency recruiting on behalf of a client ( on this occasion applications will be managed directly by the client).