Help shape inclusive, evidence-led digital experiences that enable more people to engage with The Salvation Army and take meaningful action Job Summary and Key Responsibilities This is an exciting opportunity to join the Digital Projects and Infrastructure team as a Senior Digital Experience Officer to lead digital experience work. Working with the Innovation and Digital Experience Manager, you will use research, testing, optimisation and service design to deliver the digital roadmap and improve journeys for visitors, supporters, donors, and people exploring faith and membership. We are recruiting at an exciting time. Together with the Data and Digital Insight team, we are strengthening our foundations through better testing and a deeper understanding of our users. The successful candidate(s) will be able to demonstrate: Strong experience of leading user research in a large and complex organisation, using qualitative and quantitative methods to understand user needs and turn findings into practical improvements. Strong experience of designing, leading and evaluating structured testing and optimisation, using what you learn to inform decisions. Good experience producing clear documentation for delivery teams, such as wireframes, journey maps, service blueprints, prototypes and functional specifications. Strong experience of using UX, analytics and optimisation tools such as GA4, Hotjar, AB Tasty (or similar). Strong written and presentational communication skills, with the ..... full job details .....