Casework Administrator Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environment? The ombudsman service that deals with complaints from higher education service users are looking to recruit talented people into their team, so if this sounds like you then apply today! Position: Casework Administrator Location: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation period) Hours: Full-time, 35 Hours per week (part-time working considered) Salary: Starting salary £28,831 Contract: Permanent Closing Date: 10:00am, 02 March 2026 Interviews: Weeks commencing 7th April and 13th April Benefits include: Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays Contribution to Gym membership (on completion of probation) Attractive defined benefit pension scheme Enhanced maternity and paternity pay About the Organisation Join an organisation whose vision is that students are always treated fairly and works towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond. About the Role Casework Administrators work as part of the Casework Support Team offering excellent customer service