Casework AdministratorAre you skilled in administration and want to provide excellent customer service Or do you have knowledge of higher education and are looking to develop your career in a professional and supportive environmentThe ombudsman service that deals with complaints from higher education service users are looking to recruit talented people into their team, so if this sounds like you then apply today!Position: Casework AdministratorLocation: Hybrid/Reading (a minimum of one day a week in the office. More office attendance will be needed during probation period)Hours: Full-time, 35 Hours per week (part-time working considered)Salary: Starting salary £28,831Contract: PermanentClosing Date: 10:00am, 02 March 2026Interviews: Weeks commencing 7th April and 13th AprilBenefits include:Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidaysContribution to Gym membership (on completion of probation)Attractive defined benefit pension schemeEnhanced maternity and paternity payAbout the OrganisationJoin an organisation whose vision is that students are always treated fairly and works towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.About the RoleCasework Administrators work as part of the Casework Support Team offering excellent customer service to internal colleagues and