Owing to SVGC''s continued growth and trusted reputation, we are seeking a skilled and proactive Application Support Analyst to join our Digital Sensitivity Review (DSR) Service Support team. This position is ideal for someone with a solid understanding of software applications and databases, able to diagnose and resolve complex issues efficiently, but also demonstrate exceptional communication skills to patiently guide users and explain technical concepts clearly. In this role, you will be responsible for the day-to-day application support of the software supporting the Digital Sensitivity Review service. You will be the primary point of contact for users of our digital sensitivity review applications, ensuring their smooth operation and optimal performance. You will be responsible for diagnosing, troubleshooting, and resolving technical issues, providing expert guidance, and contributing to the overall stability and reliability of our services. Your work will directly impact the efficiency and effectiveness of sensitive information handling for our clients. You will work closely with internal users who act as a first line of support with the application users. You will also lead the User Acceptance Testing (UAT), user training and subsequent deployment activities for new software releases. Digital Sensitivity Review The Digital Sensitivity Review service is an AI innovation led data toolset and service, developed by SVGC Ltd and being run in partnership with FCDO Servic