Application Support Engineer Permanent Salary up to £55,000 Hertfordshire / Hybrid We re working with a leading Housing Association to recruit an Application Support Engineer on a permanent basis. This is a key role within the IT Operations team, supporting and enhancing the organisation s core housing systems, with a strong focus on QL Housing Management. The role This is a hands-on, senior application support role where you ll act as one of the go-to specialists for business-critical systems. You ll support, configure, improve and help evolve the application landscape, working closely with both IT colleagues and the wider business. A core part of the role will be advanced support, configuration, development and implementation of QL Housing Management, so proven, in-depth QL experience is essential. Key responsibilities Provide advanced application support across core housing systems, acting as an escalation point for the service desk Design, configure and implement system solutions aligned to business requirements and SLAs Take ownership of complex incidents, ensuring full investigation, root cause analysis and resolution Lead and support system upgrades, enhancements and migrations Work closely with internal teams and external suppliers to deliver system improvements Identify risks, improvement opportunities and mitigating actions Maintain high-quality system documentation, configurations, processes and test plans Follow change management processes and operate within a r