IT Service Desk Analyst Location:Epsom Hybrid (3 days office / 2 days home) Hours:Shift rota between 7am-6pm Mon-Fri + occasional weekends (Around 1 in 4/5 Saturdays (09:00-17:00) additional payment is paid) Salary: Competitive MUST be a car driver due to location Join a supportive team and make a real impact Are you someone who loves helping people, solving problems, and keeping technology running smoothly? Do you thrive in a busy environment where no two days are the same? If so, our client would love to welcome you their IT Service Desk team. They are looking for an experienced 1st / 2nd Line Support Analyst to join their friendly team, supporting colleagues across the business. What the role will require: As one of their Service Desk Analysts, you''ll be the go to expert when colleagues need technical support. What will this involve: Deliver strong technical supportLog, prioritise and resolve incidents and service requests.Communicate clearly and confidently with users at all levels.Diagnose issues, collaborate with colleagues and third parties, and ensure a smooth return to service.Help drive service quality and improvementSpot recurring trends and raise problem records.Take part in CAB meetings and contribute to change management.Work on projects, office moves, and continuous improvement initiatives.Build great relationships with users and IT teams. Be a trusted partner to the business.Provide friendly, professional and empathetic support, especially under pressure.