At Wanstor, we''ve been delivering award-winning IT solutions for over 22 years, and we''re proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you''re looking for a place where your skills can thrive and grow, you''ll feel right at home here!We''re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. The Service Desk Team leader provides leadership and mentoring to the Service Desk Team and will drive a culture of continual process improvement within the Service Desk team and the wider IT Team.What You''ll Do Provide Day-to-day management of the Service Desk function for a subset of customers Drive the meeting of customer SLAs and an exceptional customer service, Ensure tickets are logged accurately and call queues are managed efficiently, Discover and diagnose customer issues effectively Undertake a weekly review of team ca