Role: Resource Planning AnalystLocation: East Grinstead (hybrid working 2 days per week in the office)Hours: Mon-Fri Salary: Up to 32,500 DOE + bonus + benefitsThis is a great opportunity for an experienced Resource Planning Analyst to join my client on a permanent basis. This role reports into the Head of Planning looking at data, plans and forecasting based in East Grinstead in their WFM team.Your role is to support the budget build and control through data-driven insights and analytical techniques to generate accurate forecasts and provide valuable insights into past and future trends.By analysing historical data, market trends, and other relevant factors, you contribute to strategic decision-making processes using calabrio.Are you an organised Resource Planning Analyst from a contact centre background?Do you have experience in WFM planning and forecasting?Do you have experienced in creation and delivery of plans? Role details for the Resource Planning Analyst:Proven contact centre workforce planning/management experienceExperience with real-timeStrong ability to analyse data and forecast call volumesSolid Excel skills (reporting, data analysis, handling multiple data sources)Ability to plan and schedule resources across channels effectivelyExperience producing and maintaining performance reports and insightsConfident stakeholder communication at all levelsHigh attention to detail and accuracy under pressureComfortable working with WFM/telephony/IVR systemsSystems used by