Longreach Recruitment are working with an exceptionally well-regarded and people centric contact centre to recruit a Contact Centre Real Time / Planning Analyst with experience of contact centre resource planning and real time methodologies including the use of WFM tools. This is an interactive role where you ll be working closely with Contact Centre Operations you ll be a collaborative and supportive professional who enjoys excels in interacting within the contact centre to ensure Service Level targets are met, schedules are optimised and offline activities are managed effectively. The position provides a salary between £28 000 - £30 000 + Broad Benefits Package We are offering a flexible hybrid working model of 2 days onsite in modern offices located in West Sussex with staff parking available and within a 5 minute walk from a mainline train station. Ideal candidate locations for this opportunity are West Sussex, East Sussex, Surrey, South London, Kent Key Role Purpose and Responsibilities Real Time - manage and monitor on day performance and adherence to schedules. Provide performance reports to highlight areas of improvement or success against SLA. Create short term schedules and manage their release, optmisation and adherence to plan. Work closely with Operations to ensure they are supported from a Resource Planning and Real Time perspective. Manage, schedule and own off-line activities such as team huddles, training, and workshop sessions. Maintain accurate admini