Role: Team Leader Location: St Ives, Cambridgeshire Hours: 37.5 hours per week Mon-Fri Salary: Up to 35,000 DOE + benefitsCCA Recruitment are excited to be recruiting for an experienced Contact Centre Team Leader to join a thriving business located in St Ives, Cambridgeshire. We are looking for a Team Leader with contact centre team leadership experience with strong people management skills.If you are experienced in managing a successful contact centre, then this is the role for you!The role of the Team Leader:Coach and develop staff using performance management tools to improve KPI''s and personal objectives.Continuous coaching and development of team to continue business success.Support in recruitment process whilst representing and promoting excellent brand image.Produce data in relation to team activity to identify any coaching and development needs.Effectively communicate with your direct line manager providing recommendations.Document and deliver monthly 1:1''s.Remain up to date with procedures/processes and products and communicate this effectively to team.Skills needed as Team Leader:Experience managing a successful contact centre team.Experience within performance management.Ability to understand data analysing team performance.Effective problem-solving and time management skills. Benefits of a Team Leader:Monday to Friday - 37.5 hours per week (no weekends!)33 Days holiday per year including bank holidaysHoliday purchase schemeSalary sacrifice pension schemeEmployee