Our client, a well-established business based in Cambridgeshire looking to recruit a Call Centre Team Leader to join their team on a permanent basis. Call Centre Team Leader St Ives, Cambrideshire £32,000 37.5 Hours Per Week About the company Our client is a leading business within the energy sector, their mission is to provide customers with a straightforward energy source. Key responsibilities for the Call Centre Team Leader role: Provide day to day leadership, coaching and support to a team of Service Delivery Advisors Hold regular 1:1s, development conversations and performance reviews that build capability and confidence Give clear, constructive and timely feedback that helps advisors understand strengths, close gaps and grow Actively seek feedback from your team and peers to continuously improve your own leadership approach Create a culture of accountability, fairness and trust where people feel supported and motivated to deliver their best Skills and experience We re looking for a Call Centre Team Leader role who has the following: A proven experience leading or supervising teams, preferably in a busy call centre A strong track record of delivering performance across service, sales and quality KPIs Demonstrated ability to coach, develop and performance manage individuals with clarity empathy Excellent communication, influencing and decision-making skills Sounds like a bit of you? If you are interested in this Call Centre Team Leader role, please apply today. Coul