Your CompanyOur client is a growing and ambitious Managed Service Provider delivering IT support, cloud solutions, and infrastructure services to organisations across the UK and beyond. Known for its customer-first approach and technical excellence, the business is continuing to expand and is investing in talented IT professionals who want to develop their careers in a fast-paced, technology-driven environment.Your RoleAs a Level 2/3 IT Support Engineer, you''ll be a key member of the technical team, providing expert support across a diverse client portfolio. You''ll troubleshoot and resolve complex issues, manage infrastructure projects, support cloud migrations, and work with a wide range of technologies including Microsoft Server environments, Microsoft 365, networking, and security solutions.This is a varied role offering a mix of project delivery, technical support, and customer engagement, ensuring no two days are the same. What You Need to SucceedProven experience in a Level 2/3 IT Support, Infrastructure Support, or MSP environment.Strong knowledge of Microsoft Windows Server technologies, Active Directory, DNS, DHCP, and Microsoft 365.Experience supporting Exchange environments, networking, and firewall technologies.Previous involvement in server upgrades, cloud migrations, and infrastructure projects.Excellent troubleshooting skills and a passion for delivering outstanding customer service.Strong communication skills with the ability to explain technical issues to ..... full job details .....