Contact Centre Manager £50,000 - £60,000 OTE Chelmsford (office based) 8am to 5.30pm Monday to Friday Our client, a fast paced and high growth company, is the UK s leading Property and Business Training provider. They are dedicated to helping new and existing property entrepreneurs and developers to accelerate their success through world-class training, mentorship, property portfolio strategies, tools and resources. This is a pivotal role in their sales and client experience function. If you have a proven history of building, managing and training successful contact centre teams we want to hear from you. This is a chance to be part of a fantastic company with a great team culture in a busy, energetic, positive and challenging environment. Duties and Responsibilities: Manage and motivate a team of up to 12 Customer Success Executives to provide a high level of customer service to meet established goals. That includes: Overseeing a team responsible for confirming event registrations and ensuring attendance. Upselling event attendees to paid tickets and exclusive opportunities. Following up with event buyers to ensure they have the tools and support they need, via an onboarding process. Attending live and virtual events to represent the brand (travel as required). Escalate any issues to improve service levels and streamline processes. Resolve any escalated customer complaints quickly and efficiently. Liaise with all departments as necessary to ensure effective customer servi