Senior Contact Centre Engineer, Home Based, £60000- 70000 + bonus + benefits.To be considered for this role you must have -Good experience of Amazon Connect (my client have just launched this)And ideally you will have ADO Pipeline Development, web chat, call monitoring and IVR payment solutions.Well respected financial service client are looking for a Senior Contact Centre Engineer with good knowledge of Amazon Connect. In this key role you will be responsible for the development, deployment, maintenance and management of the Amazon Connect contact centre including digital routing, management of user services within Amazon Connect, and to offer training and support on AWS solutions to IT Digital and Data Teams.Key accountabilities include -Support the Telecoms Manager with relevant contact centre and telecoms upgrade projects.Direct and work with 3rd party providers.Asset management.Create and update technical documentation.Represent telecoms at CAB and TDA meetings.Ensure compliance with security, governance and FS regulations.To be considered you will have the following experience -Prior knowledge deploying and maintaining contact centre environments (avaya, Genesys, etc).Hands on experience of Amazon Connect.Experience designing and implementing call routing systems (routing profiles, queues, call backs, emergency messaging, etc)Ability to troubleshoot using AWS Services such as CloudWatch, CloudTrail, etcExposure to AWs Lambda to enhance call centre functionality.This is