Who We AreSix Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture.Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK''s number one provider of secure, integrated cloud services to the small to mid-size market. About The RoleThe Client Services (Service Desk) team respond to unplanned incidents, events and service interruptions as quickly as possible, while minimising the impact on our customers and restoring the service to its operational state.Our Service Desk are the main point of contact for affected end users during service outages or degradation.Our Service Desk Engineers are the first point of contact for customers to report issues and incidents relating to their service.The role is responsible for troubleshooting, diagnosing and resolving problems at the first point of contact as much as possible and / or escalating as required to other internal teams to investigate and resolve.You''ll be the single point of contact for the customer, maintaining ownership of the original incident and providing timely updates whilst ensuring the fault is given the correct level of priority and attention.A focus of the role will be