Your new company, My client, is looking for a Service Desk Lead. This is a hybrid role, working 2 days a week on-site, based in Birmingham. They are looking for a strong service desk lead, who has experience working with stakeholders and customers, hands-on experience working as a service desk analyst, someone who is a safe pair of hands, proactive and can take initiative. You will be responsible for managing escalations, making rotas, creating reports. The experience below is essential for this role: Service Desk Lead ExperienceStakeholder Management ExperienceHands on Service Desk ExperiencePower BiExperience with ITIL will be a plus Key Responsibilities: Being the first point of contact for escalations from the service deskManaging the service desk analystsProviding hands-on support if neededCreating rotasCreating reportsKeeping stakeholders and customers updated What you need to do nowIf you''re interested in this role, click ''apply now'' to forward an up-to-date copy of your CV, or call us now.If this job isn''t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the TandC''s, Privacy Policy and Disclaimers which can be found at hays.co.uk