Customer Experience and Marketing Assistant Salary: £28,000 Location: Acton, West London (W3) full-time, office-based Hours: 9am 5pm, Monday to Friday Right to Work: You must be eligible to work in the UK Company Overview Esska Shoes is an independent footwear brand known for stylish, comfortable shoes and exceptional customer care. We sell direct to customers online and through our London shop, and we pride ourselves on being friendly, responsive, and detail focused. We are now looking for a Customer Experience and Marketing Assistant to join our team. This is a varied role combining customer service with hands-on marketing and website support ideal for a recent graduate or someone early in their career with strong Photoshop skills and a positive, can-do attitude. Role Overview This role blends inbound customer communication with creative and digital marketing support. You will be the first point of contact for Esska customers, managing enquiries via email, Gorgias, telephone, and Instagram, while also supporting the marketing and e-commerce team with image editing, website updates, and content creation. You will also assist customers in our Esska shop, giving you a well-rounded view of the brand and our customers. Key Responsibilities Customer Experience Act as the first point of contact for customer enquiries via email, Gorgias (our ticketing software), telephone, and Instagram DMs. Deliver warm, empathetic, and solution-focused customer service across all channels. Manag