Guest Services Advisor (Customer Experience) Purfleet, Essex Permanent Hybrid £23,850 PA Are you passionate about delivering outstanding customer experiences? Do you enjoy helping people and solving problems in a fast paced environment? As a Guest Services Advisor (Customer Experience), you will be the first point of contact for guests, playing a vital role in ensuring every interaction is positive, professional, and memorable. This is a varied and rewarding role within a supportive, customer focused team where no two days are the same. Key Responsibilities: Act as the voice of the brand across multiple channels, including telephone, email, webchat, and social media Manage a high volume of guest enquiries with efficiency, accuracy, and professionalism Proactively contact guests to collect and confirm essential travel information Resolve queries and issues with empathy, clear communication, and a solution focused approach Work collaboratively with internal teams to ensure seamless guest journeys Occasionally support operations at ports, airports, or onboard during special events Skills and Experience: Excellent written and verbal communication skills Strong attention to detail and a high level of accuracy A genuine customer first mindset and ability to remain calm under pressure Confident problem solving skills and adaptability to changing priorities Comfortable using email platforms, CRM systems, and Microsoft Office A proactive team player who thrives in a collaborative e