Customer Service Representative Location: Wokingham Salary: 27,000- 30,000 Hours: Monday to Friday, 9am-5pm (office based) Role Overview As a Customer Service Representative, you will be the first point of contact for our customers, ensuring every interaction is handled professionally, efficiently, and with care. You will support customers with enquiries related to products, orders, payments, and account issues, helping to maintain my clients reputation for excellent service. Key Responsibilities Respond to customer enquiries via email, live chat, phone, and social media in a timely and professional manner Process customer orders accurately and efficiently, ensuring all details are correct prior to fulfilment Monitor and manage the full order lifecycle, from placement through to completion Assist customers with digital gift card purchases, redemptions, and troubleshooting Investigate and resolve customer issues, including payment queries, order discrepancies, and delivery problems Escalate complex or unresolved issues to the appropriate internal teams when required Maintain accurate records of customer interactions and orders using CRM and order management systems Proactively identify opportunities to improve customer experience and internal processes Ensure all interactions align with company brand tone and service standards Support peak trading periods and promotions, ensuring service levels are maintained Skills and Experience Previous experience in a customer service o