We are currently recruiting for Risk Triage Operator''s to work for Dorset Police. These roles will be based at either Winfrith near Dorchester or Bournemouth.This is a temporary ongoing role working a shift pattern. Week 1 Mon - Fri 08:00 - 16:00Week 2 Mon - Fri 15:00 - 23:00Monday to Friday hours = 13.08 plus shift allowance of 14%Purpose of this role is to - Acting as the first point of contact for members of the public using the 101 service, you will be responsible for providing an efficient and effective communications service.Utilising risk assessments you will ensure that the most appropriate help and support is established, providing an efficient and reactive response to requests for service from the public.The focus of Contact Management is on making every contact count by managing multiple resources, contacts, and associated risk simultaneously to deliver an effective communications service.Main ResponsibilitiesEffective management of non-Emergency contact via 101 telephony, online reporting, emails, and social media platforms.Dynamic use of THRIVE LITE risk assessment and knowledge of Force Policies to establish relevant channel for calls, utilising the Force Triage guide to accurately assess and determine correct contact channel.Using a call handling log system to forward messages to police officers from members of the public.Investigate the nature of all calls and determine the caller requirements.To maintain performance in line with the departments'' performance