Emergency Call Handler / Incident Response Specialist Location: Manchester City Centre (M2) Salary: 32,000 per annum Contract: Permanent Full-time On-site This is a rare opportunity to move into a high-responsibility, safety-critical role at the cutting edge of transport technology. Were recruiting for an Emergency Call Handler / Incident Response Specialist to support advanced vehicle operations in real time. You''ll be the calm, decisive voice behind the scenes, helping resolve complex, fast-moving situations where safety is non-negotiable. This role suits people from 999 / emergency services, control rooms, call handling, dispatch, or high-pressure operational environments who want something different without losing the seriousness or purpose of their work. What you''ll be doing: Emergency Call Handler / Incident Response Specialist Providing real-time guidance during complex and unusual incidents Supporting vehicles through restricted routes, obstructions and unexpected scenarios Monitoring behaviour and stepping in where safety could be compromised Making quick, balanced decisions under pressure Communicating clearly during dynamic situations Learning from incidents to help improve future responses What were looking for: Emergency Call Handler / Incident Response Specialist Minimum 1 year experience in emergency call handling, control room, dispatch or similar Strong de-escalation and decision-making skills Calm under pressure with excellent attention