Hybrid Business Support Officer job in Birmingham Your new company We''re looking for a highly organised and proactive individual to join a busy team supporting medical appointment coordination for children under local authority care.Your new role This role involves booking medical appointments into a shared calendar, sending out invites to all relevant parties, and managing frequent changes due to high demand. You''ll be responsible for maintaining and updating a weekly list of all medical bookings, ensuring any changes are accurately reflected. You''ll also handle requests from social workers, often needing to communicate about limited availability and manage their expectations with professionalism and empathy.The role includes sending notification letters to other local authorities, social care, health, and education contacts. You''ll be expected to follow process notes provided during training and work independently, as colleagues are focused on their own responsibilities.Additional duties include answering phones as part of a hunt group, taking messages and transferring calls to social workers or managers, and managing digital post on a rota basis. Full training and ongoing support will be provided, but the role requires someone confident in working on their own initiative.What you''ll need to succeed To be successful, you will need to be confident and have experience of working in a busy environment, dealing with time-sensitive matters. Good communication and attention