OverviewJoin to apply for the

API Support Engineer (EU or India)

role at

AssemblyAI .

At AssemblyAI, we''re building at the forefront of Speech AI, creating powerful models for speech-to-text and speech understanding available through a straightforward API. With more than 200,000 developers building on our API and over 5,000 paying customers, AssemblyAI is helping unlock and support the next generation of powerful, meaningful products built with AI.

The RoleAssemblyAI is growing quickly, and we''re searching for a driven and dedicated API Support Engineer to work on our multi-functional team. We''re growing rapidly, and looking for someone who loves interacting with customers, and has enough technical experience to interact with developers to help troubleshoot their integrations with our API. Ideally, you''ve done a coding bootcamp, or served as a developer in a past role. With significant investment and strong leadership to fuel our growth, it''s the perfect time to join the AssemblyAI team.

What you will do

Be the first line of support for AssemblyAI''s customers.

You''ll work directly with new customers who are integrating our API to make sure their integration is going well. You''ll also be responsible for checking in on current customers, notifying them about upcoming new features/product updates, and collecting any feedback they have.

Serve as the product expert.

You''ll be responsible for answering technical questions about the product over live chat, Slack, and email. We''re a small team, and this will also be a great opportunity to wear multiple hats and to serve in a critical cross-functional role.

Be the liaison between the customer and our engineering teams . You''ll manage our ticketing system and serve as the liaison between the customer and our engineering team for bug reports, feature requests, and technical issues that are reported.

Manage and contribute to our technical resources.

You will make updates and improvements to our official documentation, contribute to our SDKs, and build and maintain third-party integrations.

What you''ll need

6 months+ of experience in a similar support role

Prior customer or client-facing experience, ideally in a high-growth startup environment

Some technical experience; ideally from a coding bootcamp or past software engineering job

Ability to understand and translate technical language across both clients and engineering teams

Experience working with REST APIs

You can demonstrate and explain API knowledge

You can hear a use case and creatively apply our API functionality to solve that use case

Nice to have

Super organized

Outgoing; loves to communicate with external stakeholders and customers

You take ownership of customer feedback

Ability to master our API''s functionality

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