Overview

Technical Support Engineer – IC2 at Dexian Europe for a leading and advanced Software Development company. Hybrid work: 2 days per week onsite in Staines. Employment type: Temporary Placement (via Dexian) – Temporary Agency Worker Employment Contract. Duration: minimum 12 months with potential to extend or convert to permanent.Responsibilities

Troubleshoot and resolve frontend/UI issues reported by customers.Communicate effectively and professionally with customers to guide them toward solutions.Contribute to knowledge base content and promote best practices.Collaborate with internal teams for more complex or product-related issues.Share insights that support product and support process improvements.Maintain documentation, case notes, and communication hygiene.Required Skills and Qualifications

Bachelor\''s degree in Computer Science (or related field) OR 2+ years of technical support or software development experience.Strong working knowledge of two or more of the following: ReactJS, GraphQL, AngularJS, AJAX, mobile application development.Experience with relational databases (e.g., MySQL, Oracle).Excellent written and verbal communication skills.Strong customer service orientation and attention to detail.Ability to manage multiple cases effectively while maintaining high customer satisfaction.Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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