At Leanpath, we''re a diverse group of technologists, sustainability experts, culinarians, and analysts united by one mission: to make food waste prevention everyday practice in the world''s kitchens. About the role We''re hiring a Customer Technical Support Specialist on a fixed-term contract to cover a maternity leave, with the potential to extend based on business needs. You''ll deliver exceptional support to our global customers, resolving technical and non-technical issues with speed, accuracy, and care. Key details Contract: Fixed-term (maternity cover), approximately 10-12 months, with potential to extend Start date: Must be available to start by mid-December Hours: Monday-Friday, 9am-6pm Location: Hybrid, based out of our London office (Camden Market) What you''ll do Serve as a first point of contact for customers and partners, resolving technical and non-technical issues by phone, email, and occasional on-site visits Troubleshoot complex hardware, software, and connectivity issues by isolating the problem, researching solutions, and collaborating with the team, escalating where needed and following through to resolution Document issues and resolutions clearly in our ticketing system (Zendesk) Support partners using our hardware/software solution in line with service agreements Manage replacement orders, including coordinating occasional shipments from our London office to client sites Own our small UK inventory, keeping stock levels organised, accurate, and ready ..... full job details .....