1/2 Line IT Support Engineer - MSPSt. Albans - Office-based with regular site visitsSalary - £30,000 DOELooking to grow your MSP career in a role that gives you real variety?A growing Managed Service Provider is looking for a 1/2 Line IT Support Engineer to join their team. You''ll be based in their St. Albans office for the majority of the week, with regular client visits in central London - all travel costs covered. Flexible working hours available (e.g. 8am-5pm, 9am-6pm etc).This is a hands-on role for someone with MSP experience who takes ownership of their tickets, works well under pressure, and genuinely enjoys solving problems. You''ll be part of a supportive team where your development is actively invested in - including funded certifications.Please note: a full UK driving licence and access to a car are required for this roleResponsibilitiesDay to day, you''ll be:Delivering high-quality remote and on-site support across a range of technical issues and platforms.Taking ownership of incidents from assignment through to resolution, ensuring SLAs are met.Troubleshooting applications, networks, and infrastructure issues for a varied client base.Supporting, training, and mentoring junior team members where needed.Attending London customer sites 1-2 days per week to provide on-site support (travel expenses covered).What We''re Looking ForEssential experience:MSP background - essential.Microsoft 365 - tenant migrations, Exchange, SharePoint, Azure AD/Entra ID, Intune/Autopil