1st and 2nd Line IT Support Engineer Permanent £35k - £38k PA Brentwood Mon-Fri 9am -5pm We are currently recruiting for an experienced 1st and 2nd Line IT Support Engineer to join a well-established organisation supporting a multi-site IT environment. This is an excellent opportunity for a technically capable IT professional with experience across Microsoft technologies, virtualisation, and end user support. Key Responsibilities: Provide 1st and 2nd line IT support to users across the business Support and maintain Windows Server environments (2012 R2 through to 2025) Install, configure and support Windows 11 desktop environments Administer and maintain Active Directory and Microsoft Exchange Manage user accounts, permissions, and access to confidential data Support VMware virtualised infrastructure environments Configure, deploy and troubleshoot hardware and software Maintain endpoint devices including desktops, laptops, mobile devices, and printers Support enterprise messaging and unified communications systems Assist in maintaining backups, documentation, and core server infrastructure Ensure IT incidents and service requests are resolved efficiently Provide remote support to additional offices and travel between sites when required Deliver occasional out of hours and weekend support cover Support and maintain telephony systems including Mitel Assist with ongoing IT improvement projects and system upgrades Candidate Requirements: Previous experience w