Service Delivery Manager - Defence Department: IT Location: North East Bristol - with parking Reports to: IT Operations Manager Salary: 54,102 to 67,056, Contract: Permanent/Full-timeAre you an experienced Service Delivery Manager with a passion for leading teams, optimising IT services, and driving continual improvement?Our client is looking for a proactive, people-focused leader to head up their General Operations Service Delivery team-someone who thrives in a dynamic environment, can make informed decisions, and is committed to delivering exceptional IT services across the organisation.About the RoleAs the Service Delivery Manager you will lead and manage our General Operations team within IT, ensuring that services meet the needs of the organisation and support strategic goals. Working closely with colleagues in Cyber Security, Solutions Architecture, Business Systems and Information Governance, you''ll play a key role in maintaining optimised, secure and compliant IT services.You will build high-performing teams, refine and embed service delivery processes, and ensure that service levels and KPIs are consistently achieved. You''ll also champion our ITIL framework, take ownership of critical IT processes, and oversee service transition for new technologies and services.Key ResponsibilitiesService Delivery LeadershipLead, develop and motivate the IT Service Desk (General Operations) team.Ensure the delivery of high-quality IT support aligned with organisational priorities.