Service Delivery Manager 450 - 500, Outside IR35 Cheltenham Hybrid DV-Clearance Required Your new company A large Organisation based in Cheltenham Your new role The DV Cleared Service Manager will be responsible for managing the provision of the Cross Domain Service for a Government customer. Working at the customer site with a team of up to 10 engineers, the Service Manager will be responsible for the day-to-day management of the service. The Service Manager will be the primary on-site representative working with customer teams and other suppliers to oversee the delivery of the service and deliver continuous service improvement.Responsibilities:Manage a team of up to 10 engineers to support the cross-domain system. Ensure timely response to incidents and oversee the incident management process.Ensure appropriate investigation into ongoing problems and agree suitable mitigation actions. Liaise with customer and other supplier stakeholders to manage and resolve issues.Contribute to configuration and asset management processes at the client.Ensure continuous delivery of updates into the test, reference, and production systems. Share product upgrade information with customer stakeholders to enable them to take advantage of new features and capabilities. Providing regular reporting to customers on the provision of the managed service, including providing reports on adherence to, or exceptions to, commercial commitments (SLAs, KPIs etc.) Providing regular reporting on customer sa