Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone''s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join Our Team as a Technical Programme Manager - People Services! Are you ready to shape the future of colleague support in the retail industry? Our client is on the lookout for a dynamic and innovative Technical Programme Manager to join their People Services team for a temporary contract of 6 months. This is a fantastic opportunity to make a real difference in creating a streamlined, digital-first Help experience for colleagues! Role: Technical Programme ManagerDuration: 6 Months Location: Welwyn Garden City (3 Days in Office)Rate: 750.00 pd Umbrella About the Role:As the Technical Programme Manager, you will lead the charge in driving behavioural and technical transformations within the Help domain. Your mission? Simplifying and enhancing the support experience for colleagues while ensuring seamless delivery of existing services and onboarding new products.What You''ll Do:Spearhead initiatives that prioritize simplification and digitalization across colleague support processes.Collaborate closely with Product, Engineering, and business partners to define and execute a clear ro