Location: Hybrid/London or Manchester Salary: London - £48,987 - £61,234 per annum / National - £45,168 - £56,461 per annum Hours: 36 per week Contract Type: Fixed Term Contract until November 2026 We''re looking for a Customer Operations Programme Manager to take the operational lead for our Home Ownership team, playing a pivotal role in driving performance across the department. This role sits at the heart of the team, lading on the coordination of activities, with responsibility for managing, tracking and reporting on progress to ensure actions are delivered on time and performance is clearly understood at all levels. A strong focus on customer experience will be central to this role. You''ll use customer insight and journey mapping to understand end-to-end experiences, identify pain points and opportunities for improvement, and ensure operational activity is aligned to delivering positive, consistent outcomes for customers. You''ll provide strong programme oversight, with customer needs at the forefront of every decision, you''ll bring structure and clarity to complex activity, ensuring performance remains visible, meaningful and actionable. Working closely with key stakeholders, you''ll build trusted relationships that enable effective collaboration. Producing clear, engaging and insightful reports will be a core part of the role, helping teams understand priorities, progress and performance at a glance. You''ll bring significant experience of managing multiple programme