Location: Kingston upon ThamesContract: Full-time, Temporary (Ongoing)Start Date: 23rd February Pay Rate: £18 per hourKey ResponsibilitiesProvide day-to-day support to students, helping them feel safe, motivated, and engaged. Offer high-quality information, advice, and guidance (IAG) on attendance, behaviour, wellbeing, and progression.Support learners facing barriers by signposting to relevant internal and external services.Monitor and accurately record attendance, engagement, and pastoral concerns on college systems.Work collaboratively with tutors, safeguarding teams, and curriculum staff to ensure holistic support.Assist with enrichment activities, pastoral workshops, and wider student engagement initiatives.Required Skills and ExperienceExperience within education, youth work, pastoral support, or a similar student-facing roleStrong interpersonal skills with the ability to build rapport quicklyA calm, patient, and supportive approach to challenging situationsGood knowledge of safeguarding principles (training/certificates are a bonus)Strong administrative and organisational skillsConfident use of MS Office, especially ExcelExperience working with online systems, databases, or MIS platformsWhy Work With Us?Access to exclusive roles across top FE colleges and training providers1-to-1 support from a Specialist SEN Consultant, including CV help and interview prepHealth Cash Plan and access to the REED Discount ClubStatutory Sick Pay, Maternity, Paternity and Adoption PayFree